LUMEN · LIGHTING REPORTS

How can we help?

For app support or a privacy request, contact Lumen support.

Include your device model, app version, and what happened. Please leave out inventory setup keys and unnecessary personal information.

Record a lighting issue

Tap a light on the map or find it under Lights. Confirm the location and fixture, add any useful notes or photos, then log the outage. Open Report to review the saved entries and prepare two PDFs and an interactive map file.

Send a report

Enter your name on the community welcome screen, record the inspection, then choose Review & submit report. Review the three files and listed recipients, then tap Submit report to email them. A confirmation appears after the email service accepts the report for every recipient. The submitted selections and inspector name are cleared; the report stays in History. Within eight hours, enter your name and choose Add to the last report if needed. If this phone is not connected, enter the administrator-provided community device code once on the submit screen. Offline or failed submissions remain saved. Share copies opens the phone’s share menu and does not confirm automatic submission. Older iPhone builds may show different controls.

Keep your saved work

Web update 27 can synchronize drafts, completed history, and attachments across administrator-connected community devices. The welcome page shows your community and last completed inspection. In iPhone build 15 and web update 31, choose Continue to open the map, then use the information button for inspector details, start/resume, inspection history, sync status, and Work device connection & recovery. Earlier builds may show these controls directly on the community page. Connect each device once with its administrator-issued code. Local saving continues without signal; switch phones only after the latest work is confirmed synced. Older installed builds and unconnected devices retain device-only reports. Export a device backup before deleting the app or clearing browser storage. Safari and the installed app have separate storage, and installing the app does not move Safari reports into it.

After connecting, old device reports are retained under Work device connection & recovery. Review them there and explicitly share genuine inspections. If two devices edit concurrently, keep a recovery copy and load the community version; completed community history cannot be overwritten. Syncing does not send an email.

Maps and shared references

Download reference information while connected before going on patrol. Location permission is optional. Map positions help you find a light; always confirm the actual fixture. Shared reference inventory and photos are public. Only an authorized inventory setup connection can publish shared changes.

About this release

This release serves the Fiddler’s Creek reference inventory. Private community onboarding and contractor invoicing are still being developed. Report email is available only on administrator-connected devices; recipient configuration is managed by the administrator.

Visit lumenlights.app for community pilot inquiries.